Small and medium-sized enterprises are on the brink of a profound change: they are currently performing the technical groundwork to ensure that their employees will in the future enjoy greater freedom of choice with regard to where, when and with what they work. This was shown by a PAC survey of small and medium-sized German companies with 100 to 500 PC workstations on the topic of desktop virtualization.

Biswajit Banerjee’s main responsibilities include market analysis and strategic consulting for the software and IT services industry in APAC with main focus on India. As a senior analyst he is responsible for hardware maintenance, system infrastructure software and project services product segments. His main focus verticals in this region include Manufacturing, Transport, Telecom, Banking and Insurance industry.

Christophe Châlons is member of the management board of PAC Group, with a special focus on methodology, quality management and multi-national projects. As Vice President Quality he is responsible for ensuring corporation-wide quality in customer-specific reports and consulting services as well as in the production and delivery of PAC’s renowned SITSI® Program

Duncan Brown Director – PAC UK d.brown@pac-online.com Duncan Brown joined PAC in January 2013 and has been working in the IT industry for over 20 year. Role and Responsibilities: Duncan Brown is a Director at PAC UK and advises software vendors and services firms on go-to-market strategy and demand generation. He is a world authority on Influencer analysis and engagement, [...]

Eugen Schwab-Chesaru joined the Bucharest team in February 1999 to help set up PAC’s subsidiary in Romania and he also led the launch of PAC’s SITSI® program of off-the-shelf reports in Central and Eastern Europe (CEE). His main responsibilities include heading PAC’s operations in Bucharest and the greater CEE area, as well as delivering strategic consulting to clients and partners.

Franck Nassah joined PAC after a long career at IDC, where he spent 13 years as an observer of the IT market evolution and associated usages. He joined PAC in January 2011 as a director, with a double objective: manage the production and the quality of the French studies/research and consulting activities by leading a team of 10 consultants – and strengthen the outsourcing, sourcing and offshore department in France. As Senior Vice President, Franck has increased responsibilities in the operational management of the French team.

Karsten Leclerque’s main responsibilities include market analyses and strategic consulting for the software and IT services industry. As Director of PAC’s Outsourcing Research Program he leads PAC’s research on IT outsourcing, application management and business process outsourcing in Germany, Austria and Switzerland. Furthermore, Karsten analyzes the IT market for the utilities sector and is involved in numerous custom research projects and strategic consulting engagements.

Katharina Dalka Senior Consultant – PAC France k.dalka@pac-online.com Katharina Dalka joined PAC in 2011 and has been working in the SITS industry for 4 years. Role and Responsibilities: Katharina Dalka is in charge of market analyses and rankings related to the French outsourcing industry. She also works on consulting projects providing strategic analysis and advisory related to market positioning on [...]

In her position as a Director Outsourcing and BPO Markets Katharina Grimme is specialized on Outsourcing and IT Services in Germany, Austria and Switzerland. Previously, she was a Research Director for European BPO Markets at NelsonHall.

Nick Mayes is responsible for producing the annual UK retail report and also leads many consultancy engagements in addition to managing PACʼs Deal Tracker service.