While software and IT services (SITS) spending recovered in most geographies in 2011, there will be big disparities in performance by region and & 2012 will definitely be a challenging year for the IT industry, says leading research and consulting company PAC.

“Standardization at the Back – Differentiation at the Front” is the key element of Wipro’s strategy for continental Europe that has been revealed at its annual analyst event in Rome. The central theme of the event was Wipro’s business transformation process which they are currently going through…

Reports of the death of India’s second-tier IT services providers appear to have been somewhat exaggerated. Recent announcements from the likes of Hexaware, NIIT and Mindtree show that there is still business out there for smaller offshore specialists with a specific domain focus. Hexaware has just announced its largest-ever deal, a $177m, five-year contract with an unnamed US client, while [...]

Biswajit Banerjee’s main responsibilities include market analysis and strategic consulting for the software and IT services industry in APAC with main focus on India. As a senior analyst he is responsible for hardware maintenance, system infrastructure software and project services product segments. His main focus verticals in this region include Manufacturing, Transport, Telecom, Banking and Insurance industry.

Diana joined PAC Romania in mid 2010 and she is mainly responsible with the research for the Romanian and Turkey markets.

Eugen Schwab-Chesaru joined the Bucharest team in February 1999 to help set up PAC’s subsidiary in Romania and he also led the launch of PAC’s SITSI® program of off-the-shelf reports in Central and Eastern Europe (CEE). His main responsibilities include heading PAC’s operations in Bucharest and the greater CEE area, as well as delivering strategic consulting to clients and partners.

Franck Nassah joined PAC after a long career at IDC, where he spent 13 years as an observer of the IT market evolution and associated usages. He joined PAC in January 2011 as a director, with a double objective: manage the production and the quality of the French studies/research and consulting activities by leading a team of 10 consultants – and strengthen the outsourcing, sourcing and offshore department in France. As Senior Vice President, Franck has increased responsibilities in the operational management of the French team.

Jean-Christophe advises IT services suppliers and software vendors on their local and European growth agenda – from strategic planning and positioning to Go-to-Market and demand generation. His previous experience in hardware, telecommunications and channel management complement PAC’s core focus areas and allow him to take a holistic view about the market when advising clients on their strategy.

Julia Reichhart is part of PAC’s SAP Services Research Team and has specialized in Professional Services in Germany. As a member of PAC’s Project Services Research Program she analyzes the project services market in Germany, Austria and Switzerland. In addition, her responsibilities include market analyses and strategic consulting for the German and Swiss markets, as well as for the Western European telecom sector.

Karsten Leclerque’s main responsibilities include market analyses and strategic consulting for the software and IT services industry. As Director of PAC’s Outsourcing Research Program he leads PAC’s research on IT outsourcing, application management and business process outsourcing in Germany, Austria and Switzerland. Furthermore, Karsten analyzes the IT market for the utilities sector and is involved in numerous custom research projects and strategic consulting engagements.