Die Ankündigung von Swisscom IT Services, den BPO-Dienstleister Entris Operations zu übernehmen, belegt aufs Neue, dass der Schweizer Bankenmarkt dynamisch bleibt. Nachdem vor einigen Jahren eine schon fast tsunamiartige Welle an Projekten zur Modernisierung von Kernbankensystemen den Schweizer IT-Dienstleistern ertragreiche Projekte und Outsourcing-Verträge in die Auftragsbücher gespült hat, lässt die Dynamik des Schweizer Bankenmarktes kaum nach. Zwar sind inzwischen weitgehend [...]

On behalf of Wipro, PAC recently conducted an analysis on the German mid-market and Wipro Technologies’ role in this market. The mid-market is considered as the ‘backbone’ of the German economy, in terms of revenues, employment, etc. Especially in the manufacturing sector, there are many ‘hidden champions’ that are positioned as market leaders in their business segments – often at a [...]

Service providers often ask us, “What do end users really expect when receiving outsourcing proposals?” Most of the possible answers to that question seem to be obvious, but in fact only seem so as end users still complain about the quality of the proposals they receive. We might expect willingness to pay to completely disappear in the highly competitive and [...]

Global economic pressures conditions have given rise to increased competitive and regulatory pressures on businesses. Decision making times have shrunk and time to market has shortened for most. Analytics forms an increasingly important part of every decision-making process. India has matured as the preferred outsourcing destination, and this has fortified the belief of outsourcers in high-end knowledge processing work such [...]

T-Systems’ latest reporting has made me think about one more impact the cloud trend has on the IT industry: For the third quarter of 2012, the provider reported a decline in order entry compared with the prior-year quarter. There is nothing extraordinary about this fact per se but the reason given is worth having a closer look at: “This reflects [...]

US PE company Bain Capital is to acquire a 30% stake in India’s largest business process outsourcing company, Genpact, for $1 billion. Investors General Atlantic and Oak Hill Capital Partners will reduce their stake to around 5% each. Bain Capital (founded by US presidential nominee Mitt Romney) will appoint four directors to Genpact’s board to replace the current GA and [...]

In spring 2012, PAC interviewed 192 finance decision makers in medium-sized and large companies in the DACH region (Germany, Switzerland, Austria) on the status of their finance organization, strategic priorities, as well as experiences with and future plans for F&A outsourcing. The key findings are summarized below. The full report is available for download here (published in German). As a result [...]

The £120m savings target trumpeted on the launch of UK Government’s G-Cloud has dominated public sector IT headlines recently. In contrast, the £1.5m savings that Norwich City Council aims to achieve through an agreement with local government shared services vehicle LGSS looks like very small beans indeed. But PAC reckons the move is equally groundbreaking in its own way. LGSS [...]

News today of Colt’s 2011 results show the company holding the line with a slight decline in revenues but a tiny uptick in profits. The underlying story is more complex. Managed Services grew 7.9%, in very close alignment with the market. Voice declined by 7.7% and data by half a point. Here’s the challenge. The Managed Services part of the [...]

Within the framework of a strategic cooperation, IT management consultancy Ardour Consulting and research and consulting firm Pierre Audoin Consultants (PAC) jointly offer outsourcing consulting services. The partnership announced on February 1st, 2012 will strengthen both companies’ positioning in the outsourcing consulting market. Customers will profit from synergies and considerably shorter project durations.