This week’s announcement of a ‘global partnership’ between Fujitsu and UNIT4 is interesting news for both parties. The goal is to address the needs of large and medium companies seeking both hardware and software to support IT transformation initiatives, with Fujitsu and UNIT4 able to offer reduced costs to prospective clients through the partnership. For UNIT4, this sees yet another [...]

In its current RADAR, PAC evaluated a total of 11 suppliers, who represent 80 percent of the market for workplace management services. On the basis of 60 criteria, we thoroughly assessed the specific competencies of the leading providers. We included the portfolio, competencies, resources and sales along the entire workplace management value chain: from architecture consulting and transformation via procurement and logistics, centralized and on-premise services to the user help desk.

The growing importance of cloud concepts is an enormous challenge for traditional IT project services providers. In the long run, PAC expects the volume of required consulting and systems integration services to shrink as there will be rising demand for cloud services. IT project services suppliers have to react to this trend to offset falling sales. In a new report PAC analyzes the risks cloud concepts may involve for IT project services providers’ traditional business, while also examining new business opportunities that may arise from the cloud trend.

Biswajit Banerjee’s main responsibilities include market analysis and strategic consulting for the software and IT services industry in APAC with main focus on India. As a senior analyst he is responsible for hardware maintenance, system infrastructure software and project services product segments. His main focus verticals in this region include Manufacturing, Transport, Telecom, Banking and Insurance industry.

Christophe Châlons is member of the management board of PAC Group, with a special focus on methodology, quality management and multi-national projects. As Vice President Quality he is responsible for ensuring corporation-wide quality in customer-specific reports and consulting services as well as in the production and delivery of PAC’s renowned SITSI® Program

Eugen Schwab-Chesaru joined the Bucharest team in February 1999 to help set up PAC’s subsidiary in Romania and he also led the launch of PAC’s SITSI® program of off-the-shelf reports in Central and Eastern Europe (CEE). His main responsibilities include heading PAC’s operations in Bucharest and the greater CEE area, as well as delivering strategic consulting to clients and partners.

Franck Nassah joined PAC after a long career at IDC, where he spent 13 years as an observer of the IT market evolution and associated usages. He joined PAC in January 2011 as a director, with a double objective: manage the production and the quality of the French studies/research and consulting activities by leading a team of 10 consultants – and strengthen the outsourcing, sourcing and offshore department in France. As Senior Vice President, Franck has increased responsibilities in the operational management of the French team.

Karsten Leclerque’s main responsibilities include market analyses and strategic consulting for the software and IT services industry. As Director of PAC’s Outsourcing Research Program he leads PAC’s research on IT outsourcing, application management and business process outsourcing in Germany, Austria and Switzerland. Furthermore, Karsten analyzes the IT market for the utilities sector and is involved in numerous custom research projects and strategic consulting engagements.

Katharina Dalka Senior Consultant – PAC France k.dalka@pac-online.com Katharina Dalka joined PAC in 2011 and has been working in the SITS industry for 4 years. Role and Responsibilities: Katharina Dalka is in charge of market analyses and rankings related to the French outsourcing industry. She also works on consulting projects providing strategic analysis and advisory related to market positioning on [...]

In her position as a Director Outsourcing and BPO Markets Katharina Grimme is specialized on Outsourcing and IT Services in Germany, Austria and Switzerland. Previously, she was a Research Director for European BPO Markets at NelsonHall.