Biswajit Banerjee’s main responsibilities include market analysis and strategic consulting for the software and IT services industry in APAC with main focus on India. As a senior analyst he is responsible for hardware maintenance, system infrastructure software and project services product segments. His main focus verticals in this region include Manufacturing, Transport, Telecom, Banking and Insurance industry.

Eugen Schwab-Chesaru joined the Bucharest team in February 1999 to help set up PAC’s subsidiary in Romania and he also led the launch of PAC’s SITSI® program of off-the-shelf reports in Central and Eastern Europe (CEE). His main responsibilities include heading PAC’s operations in Bucharest and the greater CEE area, as well as delivering strategic consulting to clients and partners.

Karsten Leclerque’s main responsibilities include market analyses and strategic consulting for the software and IT services industry. As Director of PAC’s Outsourcing Research Program he leads PAC’s research on IT outsourcing, application management and business process outsourcing in Germany, Austria and Switzerland. Furthermore, Karsten analyzes the IT market for the utilities sector and is involved in numerous custom research projects and strategic consulting engagements.

Katharina Dalka Senior Consultant – PAC France k.dalka@pac-online.com Katharina Dalka joined PAC in 2011 and has been working in the SITS industry for 4 years. Role and Responsibilities: Katharina Dalka is in charge of market analyses and rankings related to the French outsourcing industry. She also works on consulting projects providing strategic analysis and advisory related to market positioning on [...]

In her position as a Director Outsourcing and BPO Markets Katharina Grimme is specialized on Outsourcing and IT Services in Germany, Austria and Switzerland. Previously, she was a Research Director for European BPO Markets at NelsonHall.

Her main responsibilities include leading the market research for SITSI® program, with great focus on Russian market, and delivering specific analytical projects. Moreover, as part of her role is to build strong relations into the Russian market, and to keep in contact with local IT integrators, in order to create a powerful presence into the region.

Mathieu Poujol has been project manager for the several reports such as EAI, Integration Platforms, Portals, SOA, Open Source for France, Germany and Europe. He is also responsible for the customer relationship management in its covered fields. He is addressing all the customer needs, related to those segments: market studies and analysis, custom research, marketing and strategic consulting for end-user and technology providers.

Nick Mayes is responsible for producing the annual UK retail report and also leads many consultancy engagements in addition to managing PACʼs Deal Tracker service.

Rajeev Suman’s main responsibilities include analyzing the APAC markets for software and IT services market and strategic consulting for the software and IT services industry in APAC with specific focus on India. His focus areas include the public sector, utilities, retail, and services industries in India. His focus segments are outsourcing, application software products, and tools.